Recent Question/Assignment

C6HM_Intensive_Your Name_120XXXXX_BSBMGT617_Evan_Date
Develop and Implement Business Plan
Assessment 1 – Project
Assessment 2 – Case Study
Assessment 3 – Written Test
Student Name
Student ID
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Student Agreement: 3
Student Declaration: 3
Due Dates and Submission: 3
Assessment No. 3
Assessment Method 3
Assessment Description 3
Assessment Due Date 3
Student Feedback: 5
Task 1 Plan your objective 8
Task 2 Undertake planning and research 8
Task 3 Develop a business plan 9
Task 4 Question and answer 10
Trainer Confirmation: 24

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Unit of Competence: BSBMGT617 – Develop and implement business plan
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This assessment requires you to plan and implement a business plan. To complete the assessments, you will be required to refer to the detailed information covered in the unit Develop and implement a business plan.
You are required to do the following:
• Complete Tasks 1, 2 and 3.
• Plan and develop a written business plan for a hospitality business
• Answer all the questions.
Task 1 Plan your objective
• Choose the goals and objective of your new business and develop a business plan which will contribute to its eventual achievement based on 5 key products (to be used throughout the assessment)
• Discuss your business plan topic with your assessor prior to commencing the project.
• Here are some examples of what your plan should relate to:
• Sales or productivity.
• Developing or maintaining customer service excellence.
• Increasing market share or developing new markets.
• Researching and developing new products or services for introduction into the business or production/manufacturing by the business.
• Development of methods of communication with customers.
• Business expansion plans
• Increasing brand awareness.
• Reduction of local and global environmental footprint.
• Development or enhancement of employee development and/or support programs.
Approval Email

Task 2 Undertake planning and research
• Collect evidence of the following development processes as you undertake planning and research for your chosen topic.
• Analysis and review of pre-existing strategic, business and operational plans.
• Processes used to review market requirements and to profile customer needs and pricing structures, where appropriate to the business.
• Processes used to identify resource requirements.
• Development of budgets and other financial documents or plans.
• Consultation processes with stakeholders.
• Processes used to develop performance objectives and measures.
• Evidence could be in the form of emails, letters, minutes of meetings, transcripts of telephone conversations, reports from managers, supervisors or specialists within the business, or from external specialist advisers, newspaper and magazine articles, and a bibliography of websites accessed.
• Use the report template below to collect the evidence for you project. Use the points above to guide you WHAT TYPE OF EVIDENCE you will need.
Evidence Collection Report Template YOUR Evidence Report

Task 3 Develop a business plan
• Use the template provided and guide to prepare a written business plan for the hospitality business you have chosen. Delete any sections or sub-sections that do not apply to your plan.
• At a minimum, your plan should include the following information:
• Description of the business, its products and services.
• Goals and objectives of the business plan.
• Activities to be completed to achieve the stated goals and objectives.
• Marketing activity where it applies to the plan.
• Identification of financial, human and physical resources required to implement the plan.
• Permit and licensing requirements applicable to the plan.
• Performance measurements for evaluating progress and business plan performance.
• Productivity and performance targets for key result areas.
• Consultation processes to be used during implementation and monitoring of the plan.
• Your assessor will use the ‘Business plan template’ and ‘Business plan guide’ on the Australian Government website to help assess your plan.
• Insert Your Business Plan Below
Business Plan Guide Business Plan Template
Your Business Plan (Finalised)

Financial Plan Break Even Point

Task 4 Business Plan Presentation
You need to communicate the Business Plan to the Business Stakeholders.
Your Task's are:
Part 1
Send an email to the Business Stakeholders briefly outlining the below points:
Your Business Plan Objective
Business Environment Analysis (SWOT)
Identified financial, human, and physical resource requirements for the business.
Activities, interventions, and strategies that will be adopted
Roles of responsibilities and key timelines
Any other relevant information i.e., legislation etc
Explain why the proposed business plan will be a success.
The email should be addressed to the STAKEHOLDERS (your assessor) and titled:
Your Business Plan Name Stakeholders Meeting

Part 2
You are required to prepare and present to all the stakeholders involved (your trainer) power point presentation, comprising of 6 -8 slides. You should ensure you refer to the points you have outlined in the email in Part 1 and be prepared to answer questions.
PowerPoint Presentation

BSBMGT617 - Assessor Observation Checklist
To be completed by the assessor.
Learner’s name:
Did the learner successfully demonstrate evidence of their ability to do the following? Assessor comments Completed
Yes No
Reviewed and evaluated pre-existing strategic, business and operational plans, if available. Yes
Analysed and interpreted business vision, mission, values and objectives. Yes
Consulted with key stakeholders. Yes
Reviewed market requirements for the product or service, profiled customer needs and researched pricing options. Yes
Developed performance objectives and measures through consultation with key stakeholders. Yes
Identified financial, human and physical resource requirements for the business. Yes
Considered any permits or licences that may be required for a new activity. Yes
Wrote business plan. Yes
Communicated business plan to all relevant parties and ensured understanding of performance requirements and timeframes. Yes
Ensured skilled labour is available to implement plan. Yes
Tested performance measurement systems and refined, if necessary. Yes
Ensured timely reports on all key aspects of the business are available, user-friendly and balanced in terms of financial and non-financial performance. Yes
Reported system failures, product failures and variances to the business plan as they occurred. Yes
Analysed performance reports against planned objectives. Yes
Reviewed performance indicators and refined, if necessary. Yes
Reviewed system processes and work methods regularly as part of continuous improvement. Yes
Outlined processes for developing business plans. Yes
Described performance objectives and measures including key performance indicators. Yes
Identified key stakeholders. Yes
Analysed and researched business vision, mission, values, objectives, goals, competitors, financial targets, management arrangements, marketing approaches and strategic, business and operational plans. Yes
Wrote a business plan which included a description of the business, products and services, financial, physical and human resource requirements, permit and licence requirements, marketing activity, financial indicators, productivity and performance targets for key result areas. Yes
Implemented a business plan including ensuring skilled labour is available, and that training is provided where appropriate. Yes
Monitored and responded to business performance, including evaluation of performance against key result indicators, including profit and loss, community awareness or branding, environmental impact, governance, quality, sales, triple bottom line and the workforce. Yes
Consulted, communicated with and reported to key stakeholders including business partners, financiers, customers, staff and technical advisers. Yes
Provided an analysis of the strengths and weaknesses of a business plan. Yes
Trainer’s signature Date

Task 5 Question and answer
Answer all questions
• Respond to the short-answer questions related to your business planning from Task 1 to 3
Q1: How would you communicate the plan’s goals and objectives, performance requirements and timelines to relevant staff?
Q2: Choose one method of communication used and describe how you would ensure understanding of the requirements of the business plan to the relevant parties. What techniques would you use?
Q3: How would you ensure you have skilled labour available at the appropriate times when implementing the plan?
Q4: What steps did you take to analyse performance reports? Briefly outline the process you followed.

Q5: Why is it important to test performance measurement systems prior to implementing the business plan or during the early stages of implementation?
Q6: How could you identify and report system and product failures and variances?
Q7: Briefly describe the processes you would use to identify the possible changes and modify the performance indicators.

Implement and monitor a business plan
The following questions are based on the scenario that you will have to implement your business plan and that you have to monitor the implementation of your business plan.
Q1: What type of reports can help you monitor performance?
Q2: Briefly outline what you look for when analysing performance reports.
Q3: What’s the main reason for measuring and reporting performance?
Q4: How do you know if action is necessary or not?
Q5: Where do you obtain key result indicators? What documents do you refer to or where do you look for more information about performance results?
Q6: How does monitoring performance help you identify opportunities for improvement?
Q7: Give an example of an opportunity could have identified as a result of monitoring in your workplace.
Q8: When is it necessary to refine performance indicators?
Q9: Think about the characteristics of a weak business plan. Outline some simple tips for ensuring your business plan is successful.
Q10: What do you look for when reviewing the business plan?
Q11: Why is it important to evaluate pre-existing strategic plans?
Q12: What are some of the benefits of reviewing system processes and work methods?
Q13: What’s the difference between training, coaching and mentoring?
Q14: How can you identify if an employee needs coaching or training?
Q15: What are some of the different ways you can provide coaching and training to your staff?
Q16: Your profit and loss statement shows 15% lower revenue than expected.
Your expenses are the same as budgeted.
a) What do you do?
b) Please give three specific examples.
Q17: Your brand awareness is `lower than expected.
a) What do you do?
b) Please give three specific examples.
Q18: Your environmental impact is greater than in your business plan presented.
a) What are the possible consequences and what are you doing about it?
b) Please give three specific examples each. (Consequences and actions)

Q19: Your governance report shows a lack of risk management in your organisation. (Principle 7)
a) What do you do? Please give three specific examples.
b) Where can you find corporate governance guidelines?
Q20: Customers complain about the quality of service delivery.
a) What do you do?
b) Please give three specific examples.
Q21: Your triple bottom seems not to be considered in your business plan.
a) Please explain the concept of triple bottom line and
b) give three specific examples in what to do in order to include it.

• This assessment is a closed book assessment. The use of mobile phones, laptops and internet is not permitted.
• You have a total of 10 minutes reading time plus 90 minutes to answer all questions.
• If you are found to be Not Satisfactory, you may be contacted by your trainer, where upon they will request to meet you for a verbal. Otherwise, a re-sit should be organized.
• Plagiarism is forbidden and you will be asked to re-sit this assessment and pay resit fee.
Trainer Confirmation:
Trainers please confirm students pass rate.
Trainer Name: Completed Date: Pass Rate Attained (%)

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