Assessment Details
Qualification Code/Title
Assessment Type Assessment 01(Project) Time allowed
Due Date Location AHIC Term / Year
Unit of Competency
National Code/Title ICTICT517 Match ICT needs with the strategic direction of the organisation
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________
Date: _____/______/__________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:
.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Signature: _______________________________
Date: ______/_______/___________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature: ________________________________________
Date: ______/_______/___________
Instructions to the Candidates
? This assessment is to be completed according to the instructions given below in this document.
? Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
? If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
? Please refer to the College re-submission and re-sit policy for more information.
? If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.
? Please read the Questions carefully then complete all Tasks.
? To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.
? This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately
? Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.
? This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.
? Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.
Reasonable adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
• LLN • Speaking
• Reading
• Writing
• Confidence • Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English-Speaking Background • Speaking
• Reading
• Writing
• Cultural background
• Confidence • Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
• Indigenous • Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment • Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age • Educational background
• Limited study skills • Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background • Reading
• Writing
• Numeracy
• Limited study skills and/or
learning strategies • Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability • Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
Required Software and Hardware to complete the Assessments:
• Desktop Computers / Laptop
• Internet Connection
• Microsoft Office suite
Assessment Formatting and Answer length Guidance:
Your Submitted document must follow the given criteria:
• Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
• Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
• The Assessment file name for electronic copy should follow : Student Id_Assessment_No ( Example AHI000014_Assessment 1
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should
reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com
Pre-assessment Checklist
Your assessor will go through the assessment for this unit. It is important that you understand this assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section.
This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y ? ? N I, the student, understand the purpose of the assessment.
Y ? ? N I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.
Y ? ? N I understand the methods of assessment.
Y ? ? N I understand what resources are required to successfully complete this assessment.
Y ? ? N I understand the performance level required for each assessment event.
Y ? ? N I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.
Y ? ? N I understand the process if I am deemed not yet competent.
Y ? ? N I understand the feedback process and the appeals process.
Y ? ? N The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place.
Assessment 1 – Case Study
Task 1: Case Study Scenario
Australian Harbour International College is a CRICOS-registered, ASQA accredited Institute of vocational education and training for overseas students in Sydney. AHIC is located in the heart of the central business district (CBD) in Sydney. AHIC runs courses such as Certificate IV in Business, Diploma of Business, Advanced Diploma of Business, Certificate IV in Accounting, Diploma of Accounting, Advanced Diploma of Accounting, Certificate IV in IT Networking, Diploma of IT Networking and Advanced Diploma of Network Security. There are 1100 students, 50 staffs including trainers and 8 class room including 4 computer labs. Each computer lab has 30 Desktop computers. All of desktop computers have installed Windows XP Operating System and only one Server has installed Windows Server 2003.
Current hardware specifications for Server (Windows Server 2003) have been given below:
• Processor: 2 GHz (for x64 processors)
• RAM: 32 GB
• DVD-ROM drive
• Super VGA (800 x 600)
• Keyboard and mouse
• Internet access
Current hardware requirement for Client machine (Windows XP) has been given below:
• Processors: 1.70 GHz (for x64 processors)
• RAM: 8 GB
• DVD-R/W Drive
• Keyboard and mouse
• Intel ® Graphics Family
• Internet access.
Current Software application has been given below:
• Microsoft Office 2007
• Adobe Acrobat
• Google chrome
The Sample Network diagram has been provided below:
The problem of the IT infrastructure of AHIC is Internet is very slow, backup has not taken regular basis (mainly taken manually), Generic username and password has been used to logon the computer by all staffs and students. In Addition, they are focusing to improve the quality of education and utilise the latest technology to provide the efficient service to the students.
You have been hired as an IT expert to develop technical requirements and a solution overview of AHIC. AHIC has allocated budget of $80,000/= to improve the network infrastructure within three months. These should be compiled into a report to be used by the next phase of the project. Before beginning you should clarify the business problem and confirm information with stakeholders as required.
In your report you must cove following:
Task 1: Identify the vision, strategic mission or Business objectives of AHIC
Task 2: Identify key stakeholders and their requirements, this includes undertaking a minimum of two interviews with students or staff (you will need to report on findings and submit your notes or the feedback forms. Please find the Feedback form Under Assessment 1- Relevant Recourses and Templets Folder).
Task 3: Analyse the existing network infrastructure and identify the technical Problems
Task 4: Research and find the appropriate hardware and software solution such as latest Operating systems, Software Application and hardware specification.
Task 5: Investigate a range of supplier products to determine which one best meets technical requirements and also provide detail budget and time frame information as per organisational requirement.
Task 6: Develop the proposed Network infrastructure as per Organisational requirement.
Task 7: Compare and document advantages and disadvantages of the current and proposed IT system
Task 8: Determine required changes, the objectives and implications of introducing changes and submit your findings to the client (your instructor) for feedback.
Task 9: Create an Action Plan that should take account of relevant considerations such as financial, legal, human relations and internal and external operating environments.
Task 10: Summarise the outcome of the project and make recommendations for future growth of AHIC within budget limits.
You will need to provide an overview of the proposal, how it has met the project requirements as well as key responsibilities, resources and detail costs in this project.
Task 11: Before submitting final report to the clients, you must deliver the presentation (at least 10 Presentation Slides) and also collect the Feedback from stakeholders. Analyse the feedback then document and incorporate changes as required.
Submission Requirement:
• Word Documents (Tasks 1- Task 10) using report format
• Presentation Slides ( at least 10 Slides)
Assessment Details
Qualification Code/Title
Assessment Type Assessment -02(Written Assessment) Time allowed
Due Date Location AHIC Term / Year
Unit of Competency
National Code/Title ICTICT517 Match ICT needs with the strategic direction of the organisation
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________
Date: _____/______/__________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:
.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Signature: _______________________________
Date: ______/_______/___________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature: ________________________________________
Date: ______/_______/___________
Instructions to the Candidates
? This assessment is to be completed according to the instructions given below in this document.
? Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
? If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
? Please refer to the College re-submission and re-sit policy for more information.
? If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.
? Please read the Questions carefully then complete all Tasks.
? To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.
? This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately
? Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.
? This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.
? Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.

Reasonable adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
• LLN • Speaking
• Reading
• Writing
• Confidence • Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English-Speaking Background • Speaking
• Reading
• Writing
• Cultural background
• Confidence • Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
• Indigenous • Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment • Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age • Educational background
• Limited study skills • Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background • Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability • Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used (If required)
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
Required Software and Hardware to complete the Assessments:
• Desktop Computers / Laptop
• Internet Connection
• Microsoft Office suite
Assessment Formatting and Answer length Guidance:
Your Submitted document must follow the given criteria:
• Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
• Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
• The Assessment file name for electronic copy should follow : Student Id_Assessment_No ( Example AHI000014_Assessment 1
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should
reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com
Pre-assessment Checklist
Your assessor will go through the assessment for this unit. It is important that you understand this assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section.
This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y ? ? N I, the student, understand the purpose of the assessment.
Y ? ? N I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.
Y ? ? N I understand the methods of assessment.
Y ? ? N I understand what resources are required to successfully complete this assessment.
Y ? ? N I understand the performance level required for each assessment event.
Y ? ? N I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.
Y ? ? N I understand the process if I am deemed not yet competent.
Y ? ? N I understand the feedback process and the appeals process.
Y ? ? N The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place.
Assessment 2: Written Assessment
Attempts ALL Questions
PART A
Case study:
Nubex Pty Ltd is the one of the largest Builder in the Sydney. There are around 20 branches all over the Australia. Nubex Pty Ltd offer a range of designs which include 3 or 4 bedrooms, media rooms and alfresco areas, with single or double garages to find a design to suit individual requirements.
Nubex Pty Ltd has the following IT infrastructure:
• Windows server 2008
• Windows 7 for workstation
• HP computer
• All the computers have minimum 4 GB RAM, 500 HDD and Core I5 processor.
• LAN (2 switches, 2 router)
• WAN (1 router)
• Wireless network (Wi-Fi for all the staff, students and visitors, 3 access points)
Technical problems:
• The newer released versions of software are not compatible with the existing hardware
• Poor data backup options
• Lack of security
Client requirements:
Your IT manager wants you to analyse and plan the client technical problems and management requirements. He also wants you to recommend the emerging technology options in accordance with the organisation needs.
You need to find out the technical problems, requirements, physical diagram, and their respective technological solutions and document them in a report (250 Words)
PART B
1. Describe each of the two approaches to problem analysis; timeline analysis and Ishikawa diagram. ( Approximate Word count 50)
2. A company is having problems with their current IT system and wishes to upgrade to a new system. Identify and then describe at least two methods that can be used to analyse technical issues or problems and management requirements and then to plan an approach to addressing these. ( Approximate Word count 250)
3. Explain two reasons why it is important for a business to keep up to date with IT trends. ( Approximate Word count 200)
4. Review the article at the following link:
https://news.microsoft.com/en-au/features/digital-transformation-to-contribute-45-billion-to-australias-gdp-by-2021/
If you were a business owner, what key information does this article give you and how would you use the information to influence your business in the future. (Approximate Word count 250)
5. AHIC has currently 250 desktop Computers in their Computer lab. Due to expend the business, Management has decided to purchase another 100 Computers. As a Network administration, you need to assign the IP address for 100 Desktop Computers. How should you configure a computer/client to receive an IP address from the server? ( Approximate Word count 50)
6. When installing a Windows Server 2012, what file system should be selected? Why? ( Approximate Word count 50)
7. List 3 diagnostic tool products that can be used to diagnose operating system issues. ( Approximate Word count 50)
8. List 5 specific hardware components that need to be checked to ensure compatibility when installing an operating system. ( Approximate Word count 50)
9. Why is it important to confirm with the client the network operating system, server applications and server design? ( Approximate Word count2 50)
10. Consider the following permission types for folders and for each list what this enables a user to do with the folder and files within the folder
a) Read
b) Read & Execute
c) List folder contents
d) Full Control
(Approximate Word count 250)
Submission Requirement:
Part A:
• Short Report Using Word document (250 Words)
PART B
• Word Documents