Assessment Details
Qualification Code/Title BSB50820 Diploma of Project Management
Assessment Type Assessment -01 (Project) Time allowed
Due Date Location AHIC Term / Year
Unit of Competency
National Code/Title ICTICT526 Verify Client Business Requirements
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is
my own, and has not been copied or plagiarized from any
person or source. Signature: ____________________________
Date: _____/______/__________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair,
valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Signature Signature
Date Date
Instructions to the Candidates
? This assessment is to be completed according to the instructions given below in this document.
? Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
? If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
? Please refer to the College re-submission and re-sit policy for more information.
? If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.
? Please read the Tasks carefully then complete all Tasks.
? To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.
? This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.
? Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.
? Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
? Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.
? Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.
Reasonable adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
• LLN • Speaking
• Reading
• Writing
• Confidence • Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English-Speaking Background • Speaking
• Reading
• Writing
•Cultural background
• Confidence • Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
• Indigenous • Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment • Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age • Educational background
• Limited study skills • Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background • Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability • Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used (If required)
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the Internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
Assessment Formatting and Answer Length Guidance:
Your submitted document must follow the given criteria:
• Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
• Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
• The Assessment file name for electronic copy should follow :
Student Id_Assessment_No ( Example AHI000014_Assessment 1)
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator
http://www.harvardgenerator.com
Assessment Task 1: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
• ICTICT526 Simulation Pack
• your learning resources and other information for reference
• Project Portfolio template.
Ensure that you:
• review the advice to students regarding responding to written tasks in the IT Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to work with a client to identify their business requirements in relation to ICT systems and then collect further information about these requirements to come up with system solutions.
This project can be based on the case study business in the ICT simulation pack. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
2. Preparation
Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information and documentation. This is all of the documents included in the ICT simulation pack.
Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2, 3 and 4 of your Project Portfolio.
3. Business relationship
You are now to complete Section 1 of your Project Portfolio.
When you complete Section 1, you need to document preliminary information about the client and their system requirements including:
• organisational structure
• organisation culture and internal politics
• internal and external stakeholders
• an initial view of the business problem and further information you would like to find out about
• information gathering methods that would be most appropriate to use to find out further information about client requirements.
• Suggested schedule to be followed throughout the project.
Complete Section 1 of your Project Portfolio.
Submit your Portfolio to your assessor. In the next activity you will participate in a stakeholder meeting and discuss your work.
4. Establishing and developing the business relationship
In a group round-table style discussion with a student group of approximately four or five, you will discuss the work you have completed in the previous activity i.e. your initial perspective of the business problem and suitable information gathering methods to find out further information
Your assessor will play the role of the client and provide you with further information.
Each person in your group will discuss their findings and will have a turn of approximately 5 minutes per person).
Make notes on the further information you receive as you will need to use this information in the next activity.
Complete Section 2 of your Project Portfolio, documenting the agreed scope of the project and system requirements and confirming project objectives and outcomes.
If you are completing this may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
5. Information gathering
Assume that it was decided that the most appropriate way to collect feedback from stakeholders regarding their needs in relation to the ICT system is to design and administer a survey to stakeholders. You are required to manage this information gathering process.
You are also to complete your own research on learning management systems as per the questions in your Portfolio.
Complete Section 3 of your Project Portfolio.
6. Information analysis
Assume that the following responses have been received in response to the survey.
Dear Project Manager.
We have received a great response to the survey. Out of the 230 people you sent them to, I have received 184 completed forms: 148 students and 36 staff members.
Many of the responses were repeated many times, so I have collated the responses into the groups below. I have included the number of responders who gave the same comment.
I have then grouped similarly-themed responses under headings to make it easier for you to analyse.
Current system
Student Staff Comment
30 36 Complicated to use
22 36 Dislike everything about it
6 6 Have used much better systems at another college.
10 30 It is slow
18 32 It drives me crazy sometimes
26 28 I have lost documents in it.
42 0 Don’t mind it/it is not too bad
4 0 I like it
Requirements of new system
Student Staff Comment
94 36 Students should be able to submit files directly, not as attachments
67 34 The new system should run on the current computers
132 34 I should be able to access any new system on my laptop at home
148 36 It has to be well organised
112 34 It has to be easy to use
86 36 It has to be flexible
Complete Section 3 of your Project Portfolio.
7. System specifications
In this final part of the assessment, you will use the information that you have gathered plus your own research to document the requirements for the new system, as well as obtain client sign off.
8. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.
Assessment Task 1: Checklist
Student’s name:
Did the student: Completed successfully? Comments
Yes No
Identify and report on the business’ structure, culture and internal politics in relation to its support requirements?
Identify and report on internal and external organisational stakeholders?
Develop the business relationship with client through:
• defining the business problem
• discussing requirements
• managing information gathering
• obtaining approval for an ICT system that meets requirements?
Schedule regular liaisons with client to manage the relationship?
Work with client to define the business problem to be investigated?
Establish the scope of work, boundaries that apply and system requirements?
Manage the preparation of required information gathering?
Document project objectives and outcomes and confirm these with the client?
Work with client to substantiate documentation that needs to be reviewed for the project?
Supervise information gathering from identified clients of system?
Analyse and report on client responses about ICT system needs?
Analyse and report on new system requirements as per information provided?
Check that all new system requirements and problems have been documented by reviewing client responses and final documentation to be presented to the client?
Present system specifications documentation to the client?
Work with client to verify system specifications meet requirements?
Obtain the client’s final approval and sign-off?
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:
The End