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CHC43415 Certificate IV in Leisure and Health (Release 2)
CHCPRP003 Reflect on and improve own professional practice
Case study
Student name: XXXXXX
Student number: XXXXXX
Assessment number: 35133/02

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Competency details
CHCPRP003 Reflect on and improve own professional practice
This unit applies to workers who are required to evaluate and enhance their own skills and knowledge through a process of reflection and ongoing professional development.
This document is Assessment 2 of the two (2) assessments you are required to complete, together with structured workplace learning, for CHCPRP003 Reflect on and improve own professional practice.
This assessment is designed to gather evidence of competence and specifically to:
• reflect on your own skills and knowledge
• enhance you own skills and knowledge
• facilitate ongoing professional development.
Assessment 2
35133/02 Case study
Students must complete and submit the following:
Assessment 2
Case study 1 – Questions 1-7 0
Case study 2 – Questions 1-5 0
Case study 3 – Questions 1-4 0
Include name and student ID in the footer of each page 0
Case study 1
Joel works in a program for young people with disabilities to help develop their social, educational and independent living skills. Connor, a 15-year-old participant, engages in behaviour of concern. Joel loses his temper and just stops himself in time from slapping Connor to make him stop misbehaving.
Joel feels very remorseful about his own behaviour and realises he needs help to control his anger and Connor’s behaviour.
Later the same week, Joel observes a co-worker, Michael giving chocolate to Connor to encourage him to modify his behaviour. Joel is surprised, as this goes against everything he has been told about managing behaviours of concern, because Connor’s parents have asked that he not be given any food containing sugar.
Michael laughs when Joel asks about this and says he does lots of things he is not supposed to do to ‘make Connor behave’, including giving him presents and small amounts of money.
Joel thinks that Michael is not helping Connor manage his behaviour and he is making it more difficult for other workers who do not offer bribes to manage Connor’s behaviour. Joel is not sure whether he should intervene in Michael’s irresponsible behaviour or just ignore the observations he has made.
1. What should Joel do to obtain the help he needs (self-care) to manage his own behaviour in regard to peers, in accordance with code of practice and duty of care? (approximately 50-100 words)
2. When considering the guidelines of professional code of practice and reflecting on relevant self values and beliefs, Joel may face an ethical dilemma.
Explain why could Joel’s situation be described as an ‘ethical dilemma’? (approximately 50-100 words)
3. What common principles outlined in the ACWA Code of Ethics could Joel use to guide his actions in this situation? (approximately 50-100 words)
4. Joel feels isolated and has started to experience anxiety when he is working with Connor and Michael.
Describe two (2) possible consequences for Joel, Connor and his employer if he does not practice self-care. (approximately 100-200 words)


5. What effects do Joel think that Michael’s values, beliefs and behaviour are having on Connor? (approximately 50-100 words)
6. Michael receives a written warning from his employer about his conduct, as he is later observed by a supervisor allowing Connor to wander unsupervised next to a busy road while on a community activity.
6a. How has Michael failed to meet his responsibilities regarding code of practice, duty of care and work health and safety requirements? (approximately 100-200 words)
6b. Does Michael have a responsibility to change his behaviour and, if so, what changes should he make? (approximately 20-50 words)
7. Joel decides to talk about the situation with Michael’s behaviour support needs in a team meeting and to seek feedback from his colleagues about how he has managed the situation. Imagine you are Joel’s work colleague.
What guidance or advice would you offer him? List a minimum of three (3) pieces of advice or guidance and explain how this would help him. (approximately 100-200 words)

Case study 2
Jennifer has been providing support to a number of families who use a respite program for which she is responsible. One of her colleagues, Tim, who runs a similar program is unexpectedly away for a fortnight as he has urgent family commitments to attend to. Jennifer offers to assist Tim by running his program as well as her own, seeing it as an opportunity to develop her management skills for the future. Jennifer decides to deal with the day-to-day administrative tasks and place on hold any urgent issues and new applications to the program, because she thinks it is more appropriate for her colleague to handle these on his return to work.
After the fortnight, Jennifer decides to seek some feedback from her supervisor about how she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed that she has been so careful in respecting the boundaries between the two programs and that Jennifer had not over-stepped the boundaries of her role. Karina compliments Jennifer on her ability to manage two tasks effectively and also to ensure Tim is able to step back into his own role without any difficulties.

1. Jennifer decides to also seek feedback from some of the people she has supported in the program during the fortnight.
How could she do this? (approximately 100-150 words)
2. During the fortnight that Jennifer is running both programs, she runs a training workshop at an inter-agency networking meeting.
What are two (2) ways Jennifer could seek and reflect on feedback from colleagues from another agency at this training session? (approximately 50-100 words)
3. Jennifer’s supervisor asks her to reflect on her own performance during the fortnight.
What approach could you use to do this? (approximately 50-100 words)
4. Several of the participants in the training workshop provided feedback that Jennifer moved too quickly through the content and they did not always understand the information. Jennifer reflects on her workshop and decided there was a lot of content that she had tried to cover.
What could Jennifer do to improve the workshop for next time? (approximately 20-50 words)
5. What would be one legal and one ethical consideration that Jennifer would need to make before deciding how to respond when she knew Tim was going to be absent from work for a fortnight, given her own knowledge of her existing work role and job description. (approximately 50-100 words)
Legal consideration
Ethical consideration
Case study 3
Luke is about to participate in his performance appraisal. He is nervous but recognises that it is an opportunity to demonstrate his commitment to improving his work skills and knowledge.
Before the appraisal, he spends time thinking of examples of how he meets each key performance indicator of his job description. He also considers areas of work that he would like to improve and writes a list of goals and strategies for achieving them.
Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses her with how well prepared he is and how he has clear goals for his personal and professional development. They discuss Luke’s future work goals and Claire makes suggestions about training and personal development opportunities that could help him achieve those goals.
She also acknowledges Luke’s ability to develop positive relationships with clients, especially young males who have a similar background to his own. However, she suggests that Luke undertakes cultural awareness training so he can develop a better understanding of the increasing number of people who come from other cultures and have etiquette and communication protocols different from him.
1. What must Luke learn how to do after the review, and how will it benefit his work practices? (approximately 100-150 words)
2. How does Luke show commitment to upgrading his skills and knowledge? (approximately 100-150 words)
3. Why should performance review processes be conducted regularly? (approximately 50-100 words)
4. List three (3) options Luke could consider for building skills and knowledge related to cultural awareness. (approximately 50-100 words)
Option 1
Option 2
Option 3

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