Recent Question/Assignment

Assessment Details
Qualification Code/Title BSB50820 Diploma of project management
Assessment Type Assessment -01 ( Project) Time allowed
Due Date Location AHIC Term / Year
Unit of Competency
National Code/Title BSBPMG534 Manage project human resources
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________
Date: _____/______/__________
Assessor Details
Assessor’s Name
Feedback to student:
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Signature: _______________________________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature: ________________________________________
Instructions to the Candidates
? This assessment is to be completed according to the instructions given below in this document.
? Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
? If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
? Please refer to the College re-submission and re-sit policy for more information.
? If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.
? Please read the Tasks carefully then complete all Tasks.
? To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.
? This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.
? Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.
? Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
? Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.
? Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.
Reasonable adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
• Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
• Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
• LLN • Speaking
• Reading
• Writing
• Confidence • Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English-Speaking Background • Speaking
• Reading
• Writing
• Cultural background
• Confidence • Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
• Indigenous • Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment • Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age • Educational background
• Limited study skills • Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background • Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability • Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies • Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
Special Required Software and Hardware to complete the Assessments:
• Computer With Internet Connection
• Microsoft Office Suite
Assessment Formatting and Answer length Guidance:
Your Submitted document must follow the given criteria:
• Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
• Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
• The Assessment file name for electronic copy should follow : Student Id_Assessment_No ( Example AHI000014_Assessment 1
Include a reference list at the end of your work on a separate page or as footnotes. You should
reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator
Pre-assessment Checklist
Your assessor will go through the assessment for this unit. It is important that you understand this assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section.
This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y ?
? N
I, the student, understand the purpose of the assessment.
Y ?
? N
I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.
Y ?
? N
I understand the methods of assessment.
Y ?
? N
I understand what resources are required to successfully complete this assessment.
Y ?
? N
I understand the performance level required for each assessment event.
Y ?
? N
I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.
Y ?
? N
I understand the process if I am deemed not yet competent.
Y ?
? N
I understand the feedback process and the appeals process.
Y ?
? N
The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place.
Assessment Task 1: Human resources management project
Task summary
As Project Manager of Boutique Build Australia’s attendance at an upcoming Home Show, you are required to write a project human resources briefing report. You will then meet with their General Manager to negotiate part of their report. You are also required to allocate staff to positions at the Home Show stand.
This assessment is to be completed in the simulated work environment in the RTO.
• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Briefing Report Template
• Staff Allocation Template
• Staff List
• Recruitment, Selection and Induction Policy and Procedures
Your assessor will advise you of the due date of this assessment.
• Email with draft briefing report attached
• Email with revised briefing report and staff allocation report attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 1 Instructions
Carefully read the following:
Boutique Build Australia was established in 1990 and is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas. The company employs approximately 50 staff including the CEO, Operations Manager, Human Resources Manager, Marketing and Sales Manager, Customer Service Officers (6), architects (2), Site Managers (3) and a large team of tradespersons, some of whom are employed, and some are contractors.
The personnel are generally managed as three overlapping teams: administration, sales, and on-site.
The company is in a period of growth and has opened an office in Brisbane with the goal of expanding into the Sunshine Coast and the Gold Coast over the next five years.
At a recent executive meeting, it was decided that Boutique Build Australia should participate in the upcoming Australian Home Show in Brisbane on a weekend in about three months’ time. It will run from Friday through Sunday, from 10am to 5pm, and be widely publicised in the media.
It is hoped that a strong presence at the show will attract the interest of potential customers. The company’s ongoing expansion also means that more tradespeople will be needed to work on new building projects. The show provides a great opportunity to make contact with many qualified tradespeople who attend the show. We would like to have at least three courtesy staff at the booth at all times, collecting details of potential customers and tradespeople. Ideally, these would be current Boutique Build office staff, who will be familiar with the company’s range of products and services. The data collected will then be given to the sales and marketing team.
This data is to be collected using two documents that have been used in previous projects, Customer Data Collection, and Team Member Data Collection.
It has been decided that several of Boutique Build’s tradespeople will build a kitchen in the congress stand, using some new material and new designs from our architects. This will, hopefully attract, a lot of traffic to the stand. The company’s Master Builder will oversee the new kitchen’s construction and the training of the selected tradespeople. It will be vital that the tradespeople building the kitchen are able to speak with members of the public (and other tradespeople) to describe the work they do. As the stand will be quite small, a maximum of two tradespeople will be able to work on the kitchen at a time. It has been estimated that two tradespeople can build the kitchen in about 18 hours.
As Human Resources Manager, you will be managing the Home Show project, reporting to the company’s General Manager. You will also be in attendance at the Show, to manage the staff attending the stand. Several of the management team will also be in attendance at the Home show but will be involved in the ongoing running of the stand.
The staff selected to work on the stand will be directly answerable to the Project Manager, but the Master Builder will be in frequent attendance at the stand to keep an eye on the kitchen constriction, and the administration Manager will assist the courtesy staff with any questions that are outside their expertise.

Complete the following activities:
1. Write a draft project HR briefing report
In order to commence the planning of human resources for the event, you are required to write a briefing report to provide to the General Manager that includes the following:
• A Work Breakdown Schedule should be created to set out the project organisation and structure. This will allow you to align individual and group competencies with project tasks.
• The personnel resource requirements for the show
• The expected staffing levels
• The individual tasks that will be expected of the staff members
• The competencies expected of staff.
• Project role descriptions. These role descriptions will be circulated among Boutique Build’s staff to see how many are interested in working on the stand during the Home Show. Ensure that these are written clearly, and in a language suited to the personnel you wish to have working at the stand. The role descriptions should include, as a minimum:
o Authority level
o Task responsibilities
o Performance measurement criteria
o Training plan
o A request that interested staff should contact the Human Resources Manager and explain why they would like to be involved in the project.
You are also expected to explain the following in the briefing report:
• Your strategies for preparing and managing the staff who will work at the stand.
• Human resource management methods, techniques and tools that you will use to prepare the staff for their roles. These should include at least one training session for the selected staff, and include any staff skills training techniques, such as roleplays, that could contribute to their performance at the Home Show.
• Techniques for managing and improving staff performance that you intend to use with the selected staff, such as observation and assessment, or mentoring.
• The criteria that will be used to measure individuals' performance, and the processes that will be used to determine these.
Use the Briefing Report Template to guide your work.
You will be reviewing this report following a meeting with the General Manager, so save this version of the document as Draft Briefing Report.
2. Send an email to the General Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, and seek their feedback and the time, date and place of your meeting.
Attach your draft briefing report to the email.
3. Meet with the General Manager (your assessor) to negotiate project job descriptions.
You are required to demonstrate that you are able to negotiate the wording of the job descriptions. That will involve discussing what you have written, and then incorporating your General Manager’s input into the document.
During the meeting, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
4. Review your briefing report.
Incorporate the General Manager’s suggestions into an updated version of your briefing report.
Name this Revised Briefing Report.
5. Allocate personnel to the project.
Assume that your project role descriptions have been sent to Boutique build staff, and many administration staff and tradespeople have expressed interest in working on the Home Show stand. The staff’s responses have been recorded in the Staff List, and each applicant’s line manager has given a brief summation of their abilities.
Review the Staff List and decide which staff members would be most appropriate to work at the stand during the show.
Review the Recruitment, Selection and Induction Policy and Procedures to ensure that your staff allocation is in accordance with this.
Use the Staff Allocation Report Template to write a short report on why you have chosen each of the staff on your list. Refer to the Recruitment, Selection and Induction Policy and Procedures when appropriate.
6. Send an email to the General Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your revised briefing report and your staff allocation report to the email.

Assessment Task 1 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Determine resource requirements for individual tasks?
Determine required project personnel levels and competencies?
Establish project organisation and structure to align individual and group competencies with project tasks?
Explain strategies for managing project human resources as applied to the case study situation?
Negotiate, define and communicate clear project role descriptions?
During the meeting, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding?
Allocate personnel to the project to meet planned work outputs for the project?
Task Outcome: Satisfactory • Not Satisfactory •

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